FAQ

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What is the difference between Vanicream™ Skin Cream and Vanicream™ Lite Lotion?

The ingredients of both products are identical. The concentration of ingredients has been adjusted to give the lotion a lighter more lotion-like feel.

Is Free & Clear™ Shampoo hypoallergenic?

Hypoallergenic products are products that manufacturers claim produce fewer allergic reactions than other similar products. It does not mean “allergy-free” or “non-allergenic” because there can be no guarantee that a product will never cause an allergic reaction in every individual. Because there are no scientific standards regarding the use of the term “hypoallergenic”, it is of limited value in evaluating products for allergy sufferers. We don’t believe in using these types of marketing claims, but we do strive for formulations that minimize both the potential for allergic reactions and skin sensitivities. In this way Free & Clear™ Shampoo would fit within the understood meaning of hypoallergenic.

Is Free & Clear™ Conditioner hypoallergenic?

Hypoallergenic products are products that manufacturers claim produce fewer allergic reactions than other similar products. It does not mean “allergy-free” or “non-allergenic” because there can be no guarantee that a product will never cause an allergic reaction in every individual. Because there are no scientific standards regarding the use of the term “hypoallergenic”, it is of limited value in evaluating products for allergy sufferers. We don’t believe in using these types of marketing claims, but we do strive for formulations that minimize both the potential for allergic reactions and skin sensitivities. In this way Free & Clear™ Conditioner would fit within the understood meaning of hypoallergenic.

How do I know what’s causing my skin reaction?

If you have a question about a skin reaction, we suggest you contact a physician.

How do I activate the jar pump?

Watch the video below:

Do your products contain nut ingredients?

No, we do not use ingredients known to be made from common nut sources (e.g., peanuts and tree nuts such as almonds, cashews, or walnuts). Some shampoo or cleanser ingredients may be made from coconuts. However, coconuts are not actually nuts; they are seeds.

Do your products contain gluten?

We have tested all of our products, and none of them have shown the presence of gluten with our testing methods.

Do your products contain Balsam of Peru?

No, they do not contain Balsam of Peru or any other fragrance or masking fragrance ingredients.

Do your products contain alcohol?

No, not in the sense you are probably using the term. You may have read, or been told by your physician, to avoid using products containing alcohol on your skin. The term “alcohol” in this context probably refers to alcohols such as rubbing alcohol, ethyl alcohol, or isopropyl alcohol since these alcohols are very drying to the skin.

However, there are ingredients in skin care products, including some of ours, which include the word “alcohol” in the name of the ingredient. The word “alcohol” in this case refers to the chemical structure of the ingredient and does not mean the ingredient is bad for the skin. These ingredients are often wax-like substances that help form the structure of the product.

The exception is Free & Clear™ Hair Sprays.

Can I use your products on my face?

Yes, our entire line of moisturizers, cleansers, and sunscreens are safe for use on the face.

Are your products non-comedogenic?

We have tested products in our line that are considered “leave on” products such as the Vanicream™ Skin Cream, and all of the Vanicream™ Sunscreens. We have even tested the Vanicream™ Cleansing Bar. They are all non-comedogenic. “Rinse off” products such as the shampoo do not pose a risk of comedogenicity and therefore have not been tested.

Are your products available internationally?

Yes, please contact customer service at 800-325-8232 for information on availability.

Are Vanicream™ Skin products safe for children?

Yes, Vanicream™ Skin Care products are safe for children, and are recommended by many of the leading pediatric dermatologists in the country.